Heather began her professional career at UNC Charlotte over 22 years ago and has served in her current role as director of financial systems support for over 16 years. Prior to her current role, she held positions in the Payroll and Budget Offices. Her experience is in business systems analysis, including process, organizational, and interface analysis; enterprise business application planning, security, knowledge, support, and training; and business system implementations. She has presented at state and regional industry conferences on several custom developed technical processes, designed to achieve operational efficiencies. Heather served multiple terms on the UNC Charlotte Staff Council, formerly known as the Staff Organization Committee, including as vice president and president. She received a B.S. in Education General Studies from North Carolina State University and completed SACUBO’s College Business Management Institute.